AboutUs
Digital connection platform that facilitates contact between users and professionals in roadside assistance, vehicle transport and mobile workshops since 2022 when you need it most.
Our Journey
The path of innovation that has brought us to where we are today
Priority Help Car was born when three entrepreneurs with extensive experience in the automotive sector, GPS technology, and software development identified a critical problem: in Europe, more than 75 million drivers experience road incidents annually, but traditional assistance systems had major deficiencies. After experiencing firsthand situations of uncertainty on unfamiliar roads, they developed a comprehensive vision that would revolutionize the sector: a platform that would not only connect users and professionals in roadside assistance and vehicle transport, but would also integrate real-time tracking, intelligent assignment algorithms, and a transparent rating system to ensure service excellence, creating true technological innovation in mobility.
After months of research and development, we completed the design of our revolutionary platform. Market studies revealed impactful data: more than 78% of drivers experienced wait times of over 45 minutes for roadside assistance, and 68% did not receive updates on when help would arrive. We identified that one of the biggest challenges was market fragmentation and the difficulty of finding available professionals in roadside assistance and vehicle transport. Our solution: integrate all professionals and users into a single platform that eliminates intermediaries and where professionals show their availability in real time, characteristics of their assistance or transport vehicles, and even their return routes to offer better quotes. The functional prototype demonstrated how this approach reduces wait times by up to 65% and optimizes costs for all participants, without additional commissions.
In 2025 we took the initiative to launch Priority Help Car in Spain as a pioneer country, and very soon in Portugal, Italy, United Kingdom, Germany, Poland, and Romania, always maintaining our commitment to excellence and innovation. Our expansion plans also include the United States and South America, with the aim of revolutionizing roadside assistance globally.
Commitment to excellence in roadside assistance
MOur Mission
To facilitate digital connection between users and roadside assistance professionals through our intelligent platform, offering complete transparency in prices, arrival times, and ratings. Our goal is to optimize communication between both parties, reduce search times, and provide an intuitive digital experience that facilitates contact during critical moments on the road.
VOur Vision
To become the leading digital connection platform for roadside assistance globally, starting in Europe and expanding our impact to America and Asia. To be recognized as the pioneers who facilitated direct contact between users and professionals through innovative digital technologies. Our goal is to create an ecosystem where users and professionals experience fluid and transparent communication, establishing a new global standard in connection platforms for roadside assistance.
OurValues
The fundamental principles that define our identity and guide our service
Trust
Foundation of our digital platform: real user ratings, real-time GPS tracking, and direct communication that facilitate a transparent connection.
Total Transparency
View prices and quotes before confirming. Compare professional options with their rates, estimated arrival times, and ratings. No intermediaries, no hidden fees.
Reputation System
Our user community constantly evaluates roadside assistance and vehicle transport professionals, creating a robust reputation system that rewards service excellence.
Our Team
Professionals committed to technological innovation in mobility
At Priority Help Car, we have a multidisciplinary team of professionals specialized in technology, digital platform development, and user support, working together to transform how users and professionals connect.
Our values of innovation, commitment, and trust guide every aspect of our daily work, allowing us to deliver an exceptional digital experience that facilitates connection between users and industry professionals.
Frequently Asked Questions
Answers to common questions about our services
Priority Help Car is an innovative platform that centralizes in a single solution: a mobile application for potential clients, individual professionals, employees associated with fleet companies, and for fleet companies a professional manager to receive requests and manage their employees. Road users can request help and see in real-time the available roadside assistance and vehicle transport professionals, their characteristics, prices, and ratings from other users. Our community constantly evaluates the service, creating a reputation system that allows you to always choose the best option for your specific needs.
We offer three platform access plans: Welcome (all new users enjoy free trial days of the Premium plan), Basic (additional connection features) and Unlimited (full access to premium digital tools). Plans unlock in-app features like direct contact, advanced filters, and management tools. Important: physical assistance or transport services are agreed and paid directly between you and the chosen professional.
Invite your friends and earn free premium days! Tap the 🎁 button on the main screen, share your unique personal code, and when your friend registers using it, you both win! Rewards: If you invite a user: you get +5 days and your friend gets +3 days. If you invite a professional: you get +14 days and your friend gets +30 days. Important: Your friend must use the code within the first 48 hours. There's no limit on invitations!
We don't charge commissions on assistance or vehicle transport services. Our business model is based on offering a technological platform that optimizes the connection between users and roadside assistance and vehicle transport professionals, benefiting both parties. Instead of adding additional costs, we use technology to make the entire process more efficient, eliminating intermediaries and allowing professionals to offer more competitive rates while maximizing their service capacity.
We currently operate throughout mainland Spain and are expanding our services to the Balearic Islands, Canary Islands, and expanding throughout 2026 to other European countries including Portugal, France, Italy, Germany, United Kingdom, Poland, and Romania. Our goal is to create an international network of professionals that allows you to request assistance or vehicle transport to any point or from any point in the world. Thanks to our technology, you can travel with the peace of mind of having access to quality services wherever you are. The application will show you the available coverage in your area in real-time.
Response time depends on your location and the availability of nearby roadside assistance and vehicle transport professionals, but our goal is to connect you with assistance in less than 30 minutes. The application will show you an estimated arrival time in real-time and will keep you informed about the progress of the assigned professional.
Joining Priority Help Car as a roadside assistance and vehicle transport professional is quick and simple. You only need to register your company's basic details, vehicle characteristics, and service areas. Once registration is complete, you will appear on our platform and can start receiving requests. Your reputation will be built organically through user ratings, allowing the best professionals to naturally stand out for their service quality.
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Users and professionals connected on a digital platform that streamlines your search, facilitates direct communication, and operates without commissions or hidden fees.