Frequently Asked Questions

Priority Help Car is the platform that connects users with roadside assistance and vehicle transport professionals. Founded in Spain in 2022, it revolutionizes roadside assistance by eliminating intermediaries and offering complete transparency in prices and times, with a vision to operate worldwide.

Download the app, request transport or assistance with one click and see available professionals in real time with their prices, vehicle features and ratings. No hidden commissions, you pay directly to the chosen professional.

Priority Help Car does not charge commissions on services, shows real-time availability and tracking of tow trucks and professionals, and includes a transparent reputation system. Professionals offer better prices by eliminating intermediaries.

No, we connect you with professionals offering a wide range of services: roadside assistance, emergency towing 24h, 4x4 assistance in hard-to-reach areas, motorcycle transport, mobile workshop (mechanics that come to you), vehicle transport between cities, backhaul routes (taking advantage of transporters returning empty), flatbed tow truck, flatbed with crane arm for ditch rescues, multi-carrier for companies and dealerships, lowboy trailer for heavy machinery, and heavy duty towing for trucks, trailers and buses.

We do not charge commissions. Our model is based on subscriptions that allow professionals and users to access the platform. This reduces costs and benefits all participants in the ecosystem.

Currently throughout mainland Spain, Balearic Islands and soon the Canary Islands. In 2026 we expand to Portugal, Italy, United Kingdom, Germany, Poland and Romania. Future plans include the United States and South America.

Yes, many professionals are equipped for commercial vehicles, vans, light trucks and heavy vehicles. The app automatically filters professionals according to vehicle type.

Priority Help Car includes professionals specialized in electric and hybrid vehicles, with appropriate equipment for safe transport and specific technical knowledge of these

Absolutely. The app includes real-time GPS tracking, direct communication with the professional and automatic updates on the progress of the requested service.

Our goal is to connect you in less than 30 minutes. Times vary according to location and availability, but the app shows the real estimated time of each professional before choosing.

Yes, the platform operates 24/7, 365 days a year. Professional availability varies by area and schedule, but many offer night and weekend services.

Each professional sets their own service guarantees. Priority Help Car is actively involved in user protection: we have a rating and reporting system, we take action in cases of fraud, gross negligence or illegal activity by suspending or cancelling provider accounts, we facilitate post-service communication and cooperate with competent authorities when necessary.

Priority Help Car complements your insurance by offering more options, nearby specialized professionals, competitive prices and total transparency. Many users combine both services.

We eliminate intermediaries, reduce costs, see real options in real time, choose according to price and reputation, and have GPS tracking. Greater control and transparency than traditional methods.

We start in Spain, expand to 6 European countries (Portugal, Italy, United Kingdom, Germany, Poland, Romania), then the United States and South America for global coverage.